Why is my contract not appearing after connecting?
If a contract is not showing up in your library after connecting your apps, here are the most common reasons and how to resolve them.
After connecting your apps, Librari scans for contracts automatically. If a specific contract is not appearing in your library, there are a few possible explanations.
Check your sync status:
Look for the sync status banner at the bottom left of your screen. If it shows Sync Started or Partial Sync, your library is still being built and the contract may not have been processed yet. Give it some time and check back once the banner shows Sync Complete.
Check your filters:
If you have active filters applied in your contract library, they may be hiding the contract you are looking for. Look for active filter chips at the top of your library view and clear them to see your full contract list.
Check if the contract is archived:
If the contract was previously archived, it will not appear in your main library view by default. Open Librari Lens and toggle on Include Archived to surface archived contracts alongside your active library.
Check the file type:
Librari currently supports PDF files. If the contract is stored in a different file format, it may not have been processed. Check the original file in your connected app and confirm it is a PDF.
Check the file location:
Librari scans your connected apps for contracts automatically. If the contract is stored in a location that was not included in the initial scan, it may not have been picked up. Try adding the contract to a location within your connected app that Librari has access to.
Still not appearing?
Contact us at support@thelibrari.com and include the following information:
- The name of the contract you are looking for
- The app it is stored in
- The email address associated with your account
Our team will investigate and help locate the missing contract.